Last updated: November 2025
Contact email: contact@souloftheearth.co.uk

1. Introduction

At Soul of the Earth, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

2. Information We Collect

We collect the following types of information:

  • Personal data: name, email address, billing and shipping addresses, phone number, and payment details.

  • Non-personal data: browser type, IP address, pages visited, and device information (for analytics and site optimization).

3. How We Use Your Information

Your data is used to:

  • Process orders and payments;

  • Deliver products and manage shipping;

  • Provide customer support;

  • Send order updates and promotional communications (only if you opt in);

  • Improve our website, services, and user experience.

We never sell or rent your personal information to third parties.

4. Data Storage and Protection

Your personal data is stored securely and only for as long as necessary to fulfill the purposes mentioned above.
We use industry-standard encryption and secure payment gateways to protect all transactions.

5. Sharing of Information

We may share your data with trusted third-party partners only when necessary to operate our business — for example, payment processors, delivery services, and analytics tools — all of which comply with data protection laws.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data;

  • Withdraw consent for marketing communications;

  • Request a copy of the data we hold about you.

To exercise your rights, please contact us at contact@souloftheearth.co.uk.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.